L1 Monitoring Support Engineer

Location: In Office

Experience: 1-3 years

Job Description:

We are seeking a diligent and detail-oriented L1 Monitoring Support Engineer to join our team full-time. As an L1 Monitoring Support Engineer, you will play a crucial role in monitoring and troubleshooting system, application, and log-related issues. You will be responsible for identifying and escalating incidents, analyzing logs, and providing initial debugging support to ensure the smooth operation of our infrastructure.Please send your CVs via email at [email protected] after submitting application.

Responsibilities:

• Monitor system, application, and network logs for anomalies and performance issues.
• Analyze application logs to identify errors, exceptions, and performance bottlenecks.
• Monitor system logs for hardware, software, and security-related events.
• Perform initial debugging and troubleshooting of issues reported by monitoring tools and alerts.
• Escalate critical incidents to L2 or L3 support teams for further investigation and resolution.
• Collaborate with development, operations, and infrastructure teams to resolve issues and implement preventive measures
• Document incident details, troubleshooting steps, and resolutions in a knowledge base.
• Provide timely updates and communication to stakeholders regarding the status of incidents.
• Participate in on-call rotation and respond to incidents in a timely manner.
• Continuously improve monitoring tools, processes, and workflows to enhance efficiency and effectiveness.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience in a similar role, preferably in a NOC (Network Operations Center) environment.
• Strong understanding of system and application logs and their significance in identifying issues.
• Familiarity with monitoring and logging tools such as Nagios, Splunk, ELK Stack, or similar.
• Basic knowledge of Linux/Unix and Windows operating systems.
• Excellent problem-solving skills and attention to detail.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Strong communication and interpersonal skills.
• Willingness to work in shifts and participate in on-call rotation.
• Certification in relevant areas such as ITIL, CompTIA, or equivalent is a plus.

Benefits:

• Competitive salary package commensurate with experience and skills.
• Professional development opportunities and reimbursement for certifications.
• Dynamic and collaborative work environment with opportunities for growth and advancement.
• Employee discounts and wellness programs.

Date Posted: 2024-03-04