Job ID: 4
L2 Support Engineer
Location: In Office
Experience: 2-5 years
Job Description:
We are seeking a dedicated L2 Support Engineer to join our team full-time. As an L2 Support Engineer, you will be responsible for handling escalated tickets, understanding client issues, and coordinating with various teams to resolve complex technical issues. Your role will involve providing in-depth technical support and ensuring timely resolution of incidents to maintain high levels of customer satisfaction.Please send your CVs via email at [email protected] after submitting application.
Skill:
Excellent verbal and written communication skills Ability to manage and prioritize tasks efficiently In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery
Responsibilities:
- Installation & configuration of OS (RedHat, Suse ,Open source Linux, KVM hypervisor).
- Installation of standard softwares, services packs & patches.
- OS hardening, Basic OS troubleshooting, Implementing bug fixes.
- VAPT closure.
- Installation of monitoring agents.
- Disk management, creating partitions on different types of hypervisor servers(Preferably on KVM).
- Creation & modification of network VLAN on hypervisor(Preferably on KVM).
- Startup & shutdown of services on Linux OS.
- User Account creation, deletion, modification.
- Apply Naming Convention, Home Directory and Group creation as per Policy.
- Access rights, User Disabling.
- Monitor Disk space, Processor Utilization, Network Utilization related to server.
- Monitor Concurrent Logins / Connections.
- Viewing system logs and basic troubleshooting.
- Server Reinstallation and configuration.
- Implement password policy.
- Volume group Management.
- Psudo Configuration.
- File system Administration.
- Backup configuration.
- Patch Management (Update I Preview I Rollback).
- Logical Volume management(LVM),Storage volume management.
- Hardware drivers installation & configuration in KVM environment.
- Monitoring of Datacenter Infrastructure.
- eep Hardware knowledge - HDD , Network cards , mail board replacement and changes.
- Coo-ordination with various support team/vendors for hardware issues.
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Proven experience in a similar role, preferably in a technical support or NOC environment.
- Strong technical background with knowledge of software, hardware, networking, and infrastructure components.
- Excellent problem-solving and analytical skills with the ability to troubleshoot complex technical issues.
- Experience working with ticketing systems and managing ticket queues.
- Strong communication and interpersonal skills with the ability to interact effectively with clients and internal teams.
- Ability to work independently and collaboratively in a fast-paced environment.
- Experience with ITIL or other service management frameworks is a plus.
- Certification in relevant areas such as ITIL, CompTIA, Cisco, or equivalent is desirable.
Benefits:
- Competitive salary package commensurate with experience and skills.
- Professional development opportunities and reimbursement for certifications.
- Dynamic and collaborative work environment with opportunities for growth and advancement.
- Employee discounts and wellness programs.
Date Posted: 2024-04-12
Deal With TicketsUnderstand Client IssueCommunicationNetworking
Kindly share your CV with us at [email protected].