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Job ID: 4

L2 Support Engineer

Location: In Office

Experience: 2-5 years

Job Description:

We are seeking a dedicated L2 Support Engineer to join our team full-time. As an L2 Support Engineer, you will be responsible for handling escalated tickets, understanding client issues, and coordinating with various teams to resolve complex technical issues. Your role will involve providing in-depth technical support and ensuring timely resolution of incidents to maintain high levels of customer satisfaction.Please send your CVs via email at [email protected] after submitting application.

Skill:

Excellent verbal and written communication skills Ability to manage and prioritize tasks efficiently In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery

    Responsibilities:

    • Installation & configuration of OS (RedHat, Suse ,Open source Linux, KVM hypervisor).
    • Installation of standard softwares, services packs & patches.
    • OS hardening, Basic OS troubleshooting, Implementing bug fixes.
    • VAPT closure.
    • Installation of monitoring agents.
    • Disk management, creating partitions on different types of hypervisor servers(Preferably on KVM).
    • Creation & modification of network VLAN on hypervisor(Preferably on KVM).
    • Startup & shutdown of services on Linux OS.
    • User Account creation, deletion, modification.
    • Apply Naming Convention, Home Directory and Group creation as per Policy.
    • Access rights, User Disabling.
    • Monitor Disk space, Processor Utilization, Network Utilization related to server.
    • Monitor Concurrent Logins / Connections.
    • Viewing system logs and basic troubleshooting.
    • Server Reinstallation and configuration.
    • Implement password policy.
    • Volume group Management.
    • Psudo Configuration.
    • File system Administration.
    • Backup configuration.
    • Patch Management (Update I Preview I Rollback).
    • Logical Volume management(LVM),Storage volume management.
    • Hardware drivers installation & configuration in KVM environment.
    • Monitoring of Datacenter Infrastructure.
    • eep Hardware knowledge - HDD , Network cards , mail board replacement and changes.
    • Coo-ordination with various support team/vendors for hardware issues.

    Requirements:

    • Bachelor's degree in Computer Science, Information Technology, or a related field.
    • Proven experience in a similar role, preferably in a technical support or NOC environment.
    • Strong technical background with knowledge of software, hardware, networking, and infrastructure components.
    • Excellent problem-solving and analytical skills with the ability to troubleshoot complex technical issues.
    • Experience working with ticketing systems and managing ticket queues.
    • Strong communication and interpersonal skills with the ability to interact effectively with clients and internal teams.
    • Ability to work independently and collaboratively in a fast-paced environment.
    • Experience with ITIL or other service management frameworks is a plus.
    • Certification in relevant areas such as ITIL, CompTIA, Cisco, or equivalent is desirable.

    Benefits:

    • Competitive salary package commensurate with experience and skills.
    • Professional development opportunities and reimbursement for certifications.
    • Dynamic and collaborative work environment with opportunities for growth and advancement.
    • Employee discounts and wellness programs.

    Date Posted: 2024-04-12

    Deal With TicketsUnderstand Client IssueCommunicationNetworking

    Kindly share your CV with us at [email protected].

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