Job ID: 10

L2 Support Engineer

Location: In Office

Experience: 2-5 years

activily hiring

Job Description:

We are seeking a dedicated L2 Support Engineer to join our team full-time. As an L2 Support Engineer, you will be responsible for handling escalated tickets, understanding client issues, and coordinating with various teams to resolve complex technical issues. Your role will involve providing in-depth technical support and ensuring timely resolution of incidents to maintain high levels of customer satisfaction.Please send your CVs via email at [email protected] after submitting application.


Excellent verbal and written communication skills Ability to manage and prioritize tasks efficiently In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery


  • Installation & configuration of OS (RedHat, Suse ,Open source Linux, KVM hypervisor).
  • Installation of standard softwares, services packs & patches.
  • OS hardening, Basic OS troubleshooting, Implementing bug fixes.
  • VAPT closure.
  • Installation of monitoring agents.
  • Disk management, creating partitions on different types of hypervisor servers(Preferably on KVM).
  • Creation & modification of network VLAN on hypervisor(Preferably on KVM).
  • Startup & shutdown of services on Linux OS.
  • User Account creation, deletion, modification.
  • Apply Naming Convention, Home Directory and Group creation as per Policy.
  • Access rights, User Disabling.
  • Monitor Disk space, Processor Utilization, Network Utilization related to server.
  • Monitor Concurrent Logins / Connections.
  • Viewing system logs and basic troubleshooting.
  • Server Reinstallation and configuration.
  • Implement password policy.
  • Volume group Management.
  • Psudo Configuration.
  • File system Administration.
  • Backup configuration.
  • Patch Management (Update I Preview I Rollback).
  • Logical Volume management(LVM),Storage volume management.
  • Hardware drivers installation & configuration in KVM environment.
  • Monitoring of Datacenter Infrastructure.
  • eep Hardware knowledge - HDD , Network cards , mail board replacement and changes.
  • Coo-ordination with various support team/vendors for hardware issues.


  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Proven experience in a similar role, preferably in a technical support or NOC environment.
  • Strong technical background with knowledge of software, hardware, networking, and infrastructure components.
  • Excellent problem-solving and analytical skills with the ability to troubleshoot complex technical issues.
  • Experience working with ticketing systems and managing ticket queues.
  • Strong communication and interpersonal skills with the ability to interact effectively with clients and internal teams.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Experience with ITIL or other service management frameworks is a plus.
  • Certification in relevant areas such as ITIL, CompTIA, Cisco, or equivalent is desirable.


  • Competitive salary package commensurate with experience and skills.
  • Professional development opportunities and reimbursement for certifications.
  • Dynamic and collaborative work environment with opportunities for growth and advancement.
  • Employee discounts and wellness programs.

Date Posted: 2024-04-12

Deal With TicketsUnderstand Client IssueCommunicationNetworking
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