L2 Support Engineer

Location: In Office

Experience: 2-5 years

Job Description:

We are seeking a dedicated L2 Support Engineer to join our team full-time. As an L2 Support Engineer, you will be responsible for handling escalated tickets, understanding client issues, and coordinating with various teams to resolve complex technical issues. Your role will involve providing in-depth technical support and ensuring timely resolution of incidents to maintain high levels of customer satisfaction.Please send your CVs via email at [email protected] after submitting application.

Skill:

Excellent verbal and written communication skills Ability to manage and prioritize tasks efficiently In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery

Responsibilities:

• Installation & configuration of OS (RedHat, Suse ,Open source Linux, KVM hypervisor).
• Installation of standard softwares, services packs & patches.
• OS hardening, Basic OS troubleshooting, Implementing bug fixes.
• VAPT closure.
• Installation of monitoring agents.
• Disk management, creating partitions on different types of hypervisor servers(Preferably on KVM).
• Creation & modification of network VLAN on hypervisor(Preferably on KVM).
• Startup & shutdown of services on Linux OS.
• User Account creation, deletion, modification.
• Apply Naming Convention, Home Directory and Group creation as per Policy.
• Access rights, User Disabling.
• Monitor Disk space, Processor Utilization, Network Utilization related to server.
• Monitor Concurrent Logins / Connections.
• Viewing system logs and basic troubleshooting.
• Server Reinstallation and configuration.
• Implement password policy.
• Volume group Management.
• Psudo Configuration.
• File system Administration.
• Backup configuration.
• Patch Management (Update I Preview I Rollback).
• Logical Volume management(LVM),Storage volume management.
• Hardware drivers installation & configuration in KVM environment.
• Monitoring of Datacenter Infrastructure.
• eep Hardware knowledge - HDD , Network cards , mail board replacement and changes.
• Coo-ordination with various support team/vendors for hardware issues.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience in a similar role, preferably in a technical support or NOC environment.
• Strong technical background with knowledge of software, hardware, networking, and infrastructure components.
• Excellent problem-solving and analytical skills with the ability to troubleshoot complex technical issues.
• Experience working with ticketing systems and managing ticket queues.
• Strong communication and interpersonal skills with the ability to interact effectively with clients and internal teams.
• Ability to work independently and collaboratively in a fast-paced environment.
• Experience with ITIL or other service management frameworks is a plus.
• Certification in relevant areas such as ITIL, CompTIA, Cisco, or equivalent is desirable.

Benefits:

• Competitive salary package commensurate with experience and skills.
• Professional development opportunities and reimbursement for certifications.
• Dynamic and collaborative work environment with opportunities for growth and advancement.
• Employee discounts and wellness programs.

Date Posted: 2024-04-12